If you've had a successful session before, but are running into an error trying to enter another session, you may have a process still running from a previous session.

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• Ending a videoconference session (For device-specific instructions on ending sessions.)

If VSee didn't properly close after your last session, the system will not allow you to open another connection. However, you can forcibly end the application process through your Activity Monitor or Task Manager.

• Ending an active process: Windows 8 and 10
• Ending an active process: Windows XP, 7, and Vista
• Ending an active process: Macs

Ending an active process: Windows 8 and 10

1. Your Task Manager will show you all of the processes that are currently running. Press Control (CTRL) + Alt + Delete to start your Task Manager, or right click on your taskbar and select Start Task Manager.

2. You may need to click on "More details".

3. Click on the Name column name to sort everything alphabetically and make it easier to find vsee.  Click on "vsee" once to select it, and then click on the "End Task" button in the lower right hand corner.

NOTE: Sometimes the "vsee" process may be hiding within the grouping of the browser's tasks instead of appearing on its own. If you do not see vsee in the main list, please scroll up to the "Apps" section of the list, and click on the ">" sign to the left of the browser you used to launch VSee. 

When the section expands, see if you can find "vsee" there. If you do, left-click once to select it, and then click the "End task" button in the lower right hand corner.

4. Rejoin your session.

Ending an active process: Windows XP, 7, and Vista

1. Your Task Manager will show you all of the processes that are currently running. Press Control (CTRL) + Alt + Delete to start your Task Manager, or right click on your taskbar and select Start Task Manager.

2. Click on the Processes tab, and then on the Name column name to sort everything alphabetically and make it easier to find vsee.exe.  

3. Rejoin your session.

Ending an active process: Macs

1. Open a new Finder window. 

2. Open Applications -> Utilities -> Activity Monitor. (That is, select Applications from the Favorites menu. Then select the Utilities folder. Then open the application, Activity Monitor.)

3. Click on the Process Name column name to sort everything alphabetically and make it easier to find VSee.

4. Select VSee, and then click on the button in the top row, of a gray octogon with an "x" in the middle. If you did not find VSee, then you can try manually uninstalling VSee by following the instructions below.

5. Rejoin your session.

This article was last reviewed by our Support team on July 23, 2021.