Published 12/31/2013 at 1:21am UTC
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Use SecureVideo in your home or office, on your computer, tablet, or smartphone. See below the system requirements for our 3 videoconferencing engines: Zoom and VSee.
If you’re not sure which platform your account (or your host’s account) uses, check the installation button in the lower left hand corner of your Dashboard (if you have an account with SecureVideo) or your Waiting Room page (if you have been invited to a session through SecureVideo).
Please note that video quality is affected by camera resolution and device processor, as well as bandwidth and connectivity strength.
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macOS Big Sur, Catalina, Mojave, High Sierra, and Sierra; Mac OS X 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, 10.6.8 Snow Leopard
Windows 10, Windows 8.1 and 8, Windows 7, Windows Vista Service Pack 1 or later, and Windows XP Service Pack 3 or later. Not compatible with Windows computers running Windows S.
Windows tablets running Windows 10, 8.1 or Windows 8. Not compatible with Windows tablets running Windows RT or Windows S.
iPhone 4 and later, running iOS 10.0 or higher.
Android phones running 2.3.x Gingerbread or later.
1080p HD Video
3,800kbps up / 3,000kbps down
Speaker View: 3,800kbps up / 3,000kbps downGallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)
720p HD Video
Speakerview: 2,600kbps (up) / 1,800kbps (down)Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)
Speakerview: 1,000kbps (up) / 600kbps (down)Gallery View: 2,000kbps up/down (up to 25 video tiles), 4,000kbps (up to 49 views)
*Zoom group calls can allow up to 300 participants (including the host).
One-Click is an install-free technology that runs within your browser window, so the requirements below will list specific, common browsers on different operating systems.
*Only Edge with the Chromium engine is supported. Legacy Edge with the EdgeHTML engine is not supported.
The recommended bandwidth is 1,000kbps upload and download.
Windows 10, Windows 8.1 and 8, and Windows 7. Unsupported but compatible legacy version for Windows Vista and Windows XP Service Pack 3. Not compatible with Windows computers running Windows S.
iPads and iPad-minis running iOS 10.0 or higher.
Android tablets running 5.0 or later, with NEON compatible ARM processor and Dual core CPU, e.g., Google Pixel 2 or newer, Samsung Galaxy S8 or newer, Samsung Galaxy Note 8 or newer (Not supported on devices using Atom processors.)
Android phones running 5.0 or higher. (Not supported on phones that use Atom processors.)
High Video Quality
1,500kbps (up/down) multiplied by number of participants other than yourself
Medium Video Quality
1,000kbps (up/down) multiplied by number of participants other than yourself
Low Quality Video
600kbps (up/down) multiplied by number of participants other than yourself
This article was last reviewed by our Support team on March 2, 2021.