Zoom: calling into a videoconference (telephony)

Support Center > About SecureVideo Features

Published 02/27/2017 at 7:48pm UTC

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Details

If your account (or your provider's account) is using the Zoom platform, participants have the option to call into the conference using the Zoom meeting ID. This is different from the SecureVideo ID, but this support article will go over where to obtain this number and how to use it. 

 

If you are joining a session that requires a payment, the dial-in buttons referenced below will not appear until the payment has been made.

 

If your account administrator or provider has not enabled dial-in, the buttons referenced below will not appear at all.

 

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Answer

 

 

Non-account holder

Non-account holder: Dial-in is already enabled

1. If you have been invited to a session with an invite, click on the link in that invite to get to the waiting room page. Click on the button labeled "Dial Into Session".

Dial Into Session button

 

2. The area will expand with the dial-in number and the code (Zoom meeting ID) you will need. Once you call the dial-in number, you will be prompted to enter the code and press the pound sign (#).

Dial in number and code

 

 

3. If the meeting has not started yet, you'll hear hold music. Once the call has started, you'll be told how many participants are currently on the call. To your host and other participants (if any) that have joined by video, you will be represented by a phone icon, with your phone number in the lower left-hand corner of the video tile. 

  • You will be given the option to enter a participant ID, but click the pound (#) key to skip and be placed into the conference.

Phone icon

 

 

Non-account holder: Enable dial-in as participant

1. If you have been invited to a session with an invite, click on the link in that invite to get to the waiting room page. Click on the button labeled "Enable Dial-in".

Dial Into Session button

 

2. The button label will change to "Dial Into Session". Click on it. 

Dial Into Session

 

3. The button expand with the dial-in number and the code (Zoom meeting ID) you will need. Once you call the dial-in number, you will be prompted to enter the code and press the pound sign (#).

Dial in number and code

 

 

4. If the meeting has not started yet, you'll hear hold music. Once the call has started, you'll be told how many participants are currently on the call. To your host and other participants (if any) that have joined by video, you will be represented by a phone icon, with your phone number in the lower left-hand corner of the video tile. 

  • You will be given the option to enter a participant ID, but click the pound (#) key to skip and be placed into the conference.

Phone icon

 

 

Non-account holder: Request to enable dial-in

1. If you have been invited to a session with an invite, click on the link in that invite to get to the waiting room page. Click on the button labeled "Request Dial-In".

Request Dial-In button

 

2. The button will fade (to prevent being clicked again) and a chat message request will automatically be sent to your host. It'll open in the lower right hand corner of the page. 

Automated request message sent to host by chat: I would like to dial into this session using my phone. Could you please click the Enable Dial-In button for this session?

 

3. You'll need to wait for your host to click the "Enable Dial-In" button before you can continue. (Image below shows what your host needs to do.)

Enable Dial-In button on meeting panel

 

4. Once your host has clicked that button on their end, the button label you see will change to "Dial Into Session". Click on it. 

Dial Into Session

 

5. The button expand with the dial-in number and the code (Zoom meeting ID) you will need. Once you call the dial-in number, you will be prompted to enter the code and press the pound sign (#).

Dial in number and code

 

6. If the meeting has not started yet, you'll hear hold music. Once the call has started, you'll be told how many participants are currently on the call. To your host and other participants (if any) that have joined by video, you will be represented by a phone icon, with your phone number in the lower left-hand corner of the video tile. 

  • You will be given the option to enter a participant ID, but click the pound (#) key to skip and be placed into the conference.

Phone icon

 

 

Account holder (but not hosting session)

Account holder: Dial-in is already enabled

1. If you have been invited to a session and have an account, log in and go to your Dashboard. On the left-hand side of the session, click on the button "Dial Into Session".

Dial Into Session button

 

 

2. The area will expand with the dial-in number and the code (Zoom meeting ID) you will need. Once you call the dial-in number, you will be prompted to enter the code and press the pound sign (#).

Dial in number and code

 

 

3. If the meeting has not started yet, you'll hear hold music. Once the call has started, you'll be told how many participants are currently on the call. To your host and other participants (if any) that have joined by video, you will be represented by a phone icon, with your phone number in the lower left-hand corner of the video tile. 

  • You will be given the option to enter a participant ID, but click the pound (#) key to skip and be placed into the conference.

Phone icon

 

 

Account holder: Enable dial-in as participant

1. If you have been invited to a session and have an account, log in and go to your Dashboard. On the left-hand side of the session, click on the button labeled "Enable Dial-in".

Button labeled "Enable Dial-In"

 

2. The button label will change to "Dial Into Session"; click on it.

Dial Into Session button

 

3. The area will expand with the dial-in number and the code (Zoom meeting ID) you will need. Once you call the dial-in number, you will be prompted to enter the code and press the pound sign (#).

Dial in number and code

 

 

4. If the meeting has not started yet, you'll hear hold music. Once the call has started, you'll be told how many participants are currently on the call. To your host and other participants (if any) that have joined by video, you will be represented by a phone icon, with your phone number in the lower left-hand corner of the video tile. 

  • You will be given the option to enter a participant ID, but click the pound (#) key to skip and be placed into the conference.

Phone icon

 

 

Account holder: Request to enable dial-in

1. If you have been invited to a session and have an account, log in and go to your Dashboard. On the left-hand side of the session, click on the button labeled "Request Dial-In".

Request Dial-In button

 

2. The button will fade (to prevent being clicked again) and a chat message request will automatically be sent to your host. It'll open in the lower right hand corner of the page. 

Automated request message sent to host by chat: I would like to dial into this session using my phone. Could you please click the Enable Dial-In button for this session?

 

3. You'll need to wait for your host to click the "Enable Dial-In" button before you can continue. (Image below shows what your host needs to do.)

Enable Dial-In button on meeting panel

 

4. Once your host has clicked that button on their end, the button label you see will change to "Dial Into Session". Click on it. 

Dial Into Session button

 

5. The area will expand with the dial-in number and the code (Zoom meeting ID) you will need. Once you call the dial-in number, you will be prompted to enter the code and press the pound sign (#).

Dial in number and code

 

6. If the meeting has not started yet, you'll hear hold music. Once the call has started, you'll be told how many participants are currently on the call. To your host and other participants (if any) that have joined by video, you will be represented by a phone icon, with your phone number in the lower left-hand corner of the video tile. 

  • You will be given the option to enter a participant ID, but click the pound (#) key to skip and be placed into the conference.

Phone icon

 

 

This article was last reviewed by our Support team on April 25, 2018.