Session participants can enter the waiting room by clicking on a link in their session invitation e-mail. Here is a step-by-step guide to that process. The instructions below assume your session host is using our VSee integration.

If you are unsure which platform your session host is using, check to see which application you are being prompted to install. 

• If you are an account holder, check the lower left hand corner of your Dashboard to see if the button says "Install Zoom" or "Install VSee".
• If you have been invited to a session, check the lower left hand corner of the waiting room page to see if the button says "Install Zoom" or "Install VSee".

You may also want to read: 

• How do I download and install the videoconferencing app?
• Zoom or VSee: How do I enter a videoconference session? (Participant)
• Zoom or VSee: How do I start a videoconference session? (Host)

• Session does not require credit card payment
• Session requires credit card payment

Session does not require credit card payment

1. You, the session invitee, will receive an e-mail invitation that includes

• Time and date of the session
• Two RSVP options: Yes or No (will notify your host)
• Join Session link
• If e-documents are assigned, the number of assigned e-documents

Or a text message:

2. At the time of your session, use Join Session button in the e-mail.

Or the link in the text message:

3. On the browser page that opens, use the "Enter Waiting Room" button.

• If this is your first time joining a session on this device, you'll be prompted to download and install VSee. (If you don't see a prompt, please select your device/browser from this page for instructions: How do I download and install the videoconferencing app?)
• If you have been assigned e-documents that are required pre-session, you will need to fill the e-documents out and sign them before you will be allowed to enter the session.

4. Wait to be connected. When you have successfully connected, this message will disappear, and your status along the top of the browser page will change to green.

5. If connecting for the first time on a Windows device, you will be prompted to calibrate your camera, microphone, and speaker settings, and you can review your video quality as you wait for your host. (Mac users are not prompted to calibrate their settings and should immediately see their own video tile.)

Confirm your camera device: 

If you have more than one camera, and prefer to use another, you can select it from the drop-down menu below your video. (Red arrow above.)

Confirm that your speakers are working:

If you have more than one sound device (speakers or headset), and prefer to use another, you can select it from the drop-down menu. (Red arrow above.) Press the "Play test sound" button and be sure that your volume is turned up!

Confirm your microphone device: 

If you have more than one microphone, and prefer to use another, you can select it from the drop-down menu. (Red arrow above.)

6. Once you see yourself, you can simply wait for your host to join you.

Session requires credit card payment

1. You, the session invitee, will receive an e-mail invitation that includes

• Time and date of the session
• Two RSVP options: Yes or No (will notify your host)
• Join Session link
• The amount that will be required to be paid by card before you enter the session
• If e-documents are assigned, the number of assigned e-documents

Or a text message:

2. At the time of your session, use Join Session button in the e-mail.

Or the link in the text message:

3. On the browser page that opens, click the "Pay" button.

• If this is your first time joining a session on this device, you'll be prompted to download and install Zoom. (Please select your device/browser from this page for instructions: How do I download and install the videoconferencing app?)

4. You'll be taken to a page to enter your credit card information. The last field will allow you to enter an email address to receive your email receipt. (If you received an email invite, this field will be autopopulated with the email address the invite was sent to, but you can change this if you would like it to go to another address, or delete it if you would not like a receipt.)

5. If the payment is successful, you will be taken to a confirmation page, "Payment Complete". Click on the "Go to Dashboard" button to continue.

6. On the next page, click the "Enter Waiting Room" button.

• If this is your first time joining a session on this device, you'll be prompted to download and install Zoom. (Please select your device/browser from this page for instructions: How do I download and install the videoconferencing app?)

7. Wait to be connected. When you have successfully connected, this message will disappear, and your status along the top of the browser page will change to green.

8. If connecting for the first time on a Windows device, you will be prompted to calibrate your camera, microphone, and speaker settings, and you can review your video quality as you wait for your host. (Mac users are not prompted to calibrate their settings and should immediately see their own video tile.)

Confirm your camera device: 

If you have more than one camera, and prefer to use another, you can select it from the drop-down menu below your video. (Red arrow above.)

Confirm that your speakers are working:

If you have more than one sound device (speakers or headset), and prefer to use another, you can select it from the drop-down menu. (Red arrow above.) Press the "Play test sound" button and be sure that your volume is turned up!

Confirm your microphone device: 

If you have more than one microphone, and prefer to use another, you can select it from the drop-down menu. (Red arrow above.)

9. Once you see yourself, you can simply wait for your host to join you.

This article was last reviewed by our Support team on September 20, 2021.