Published 12/02/2015 at 3:27pm UTC
Page viewed 13454 times
When trying to either enter or join a session using Edge, you see this message: You'll need a new app to open this
Edge throws this error when it cannot find the video application to launch, because it is either not installed yet, or has become uninstalled. You will need to install the appropriate video app using the Install button in the lower left hand corner of your dashboard or the waiting room page.
See our support article for instructions to
This article was last reviewed by our Support team on February 12, 2020.