This support article guides participants that have been invited to a SecureVideo session. 

SecureVideo has two different video platforms integrated: Zoom and VSee. SecureVideo began with VSee, and continues to support it as a quality solution that allows for modular window control and session recording. SecureVideo set Zoom as the default for new accounts in May 2016, for greater quality in group sessions and challenging network environments. 

If you are unsure which platform your session host is using, check the lower left hand corner of the waiting room page to see if the button says "Install Zoom" or "Install VSee".

You may also be interested in:

• Zoom or VSee: How do I start a videoconference session? (Host)

• Zoom
• VSee

Zoom Instructions

• Zoom: How do invitees join a video session? (E-mail/text message invite)
• Zoom: How do invitees join a video session? (No invite)
• How do invitees join a video session? (Account holder to account holder)
• Zoom: Ending a videoconference session

VSee Instructions

• VSee: How do invitees join a video session? (E-mail/text message invite)
• VSee: How do invitees join a video session? (No invite)
• How do invitees join a video session? (Account holder to account holder)
• VSee: Ending a videoconference session

This article was last reviewed by our Support team on September 5, 2017.