Error page: Sorry, we're not sure what you're looking for!

Support Center > Tips and Settings

Published 06/26/2024 at 6:28pm UTC

Page viewed 1111 times

Details

If a branded subdomain is not found, an error page showing a collection of meerkats is shown instead:

Sorry, we're not sure what you're looking for!

We didn't recognize the address you entered. Please double check the spelling and try again. If you have the correct spelling, please wait 5-10 minutes and then try again. If it still doesn't work, then please e-mail our support team at [email protected].

 

Meerkats and the error message: Sorry, we're not sure what you're looking for! We didn't recognize the address you entered. Please double check the spelling and try again. If you have the correct spelling, please wait 5-10 minutes and then try again. If it still doesn't work, then please e-mail our support team at support@securevideo.com.

Answer

There could be a typo in the URL, or the organization may have changed their branded subdomain. You can try to instead log into the unbranded login page: https://hub.securevideo.com/

 

If an organization has closed their account, this will delete all the users in the organization as well as the branded subdomain. If you are not sure if your user account has been deleted, you can e-mail [email protected] to check.

 

This article was last reviewed by our Support team on June 26, 2024.