Zoom and VSee are the two possible video platforms your SecureVideo account (or if you're invited to a session, your session host) could be using. If you have downloaded the videoconferencing app installer, but encounter one of these messages:
1. Click on the Apple icon in the upper left hand corner of your computer screen, and select "System Preferences". On the menu that appears, click "Security & Privacy".
2. On the menu that appears, there should be a message that Zoom or VSee was blocked. Click on the button "Open Anyway".
3. Continue installing according to instructions:
4. At the time of your session, if you are an
This article was last reviewed by our Support team on June 28, 2016.