iPhone/iPad: Camera and/or mic not working

Support Center > Troubleshooting Audio/Video Issues

Published 03/24/2016 at 7:48pm UTC

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 If your participant is unable to see you or hear you. Your camera settings may be set to disallow and they are seeing the VSee logo instead of yourself:


VSee logo


While on your iPhone/iPad, you may see a black box:


 black box


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Possible Causes

 You may need to allow camera or microphone access through VSee.


1. Open your "Settings". 




2. Scroll to the bottom and tap on "VSee" on the left-hand side.




3. Be sure that the toggles next to "Microphone" and "Camera" are green. 


allow camera/mic


 This article was last reviewed by our Support team on March 24, 2016.