Firefox: The address wasn't understood
Published 09/19/2016 at 8:43pm UTC
Page viewed 5102 times
When trying to either enter your host's waiting room, or to Join to Session your participants while using Firefox, you an error page: This address was not understood, with a URL that starts with vsee:pnkpun
Firefox throws this error when it cannot find the application to launch, even though it has done it successfully before.
This happens if you have installed VSee once and used it for SecureVideo sessions before, but now VSee has somehow become uninstalled on your computer. When Firefox tries to start the session using previous settings, it can't find VSee. You will need to install VSee again.